Contact Center Software Trends and Forecast
The future of the global contact center software market looks promising with opportunities in the BFSI, consumer goods & retail, government, healthcare, IT & telecom, and travel & hospitality markets. The global contact center software market is expected to reach an estimated $217.2 billion by 2030 with a CAGR of 20.5% from 2024 to 2030. The major drivers for this market are growth of omnichannel communication, rising demand for personalized and streamlined interactions, and increasing adoption of advanced contact center technologies.
A more than 150-page report is developed to help in your business decisions. Sample figures with some insights are shown below.
Contact Center Software by Segment
The study includes a forecast for the global contact center software by service, solution, deployment, end use, and region.
Contact Center Software Market by Service [Shipment Analysis by Value from 2018 to 2030]:
• Integration & Deployment
• Support & Maintenance
• Training & Consulting
• Managed Services
Contact Center Software Market by Solution [Shipment Analysis by Value from 2018 to 2030]:
• Automatic Call Distribution
• Call Recording
• Computer Telephony Integration
• Customer Collaboration
• Dialer
• Interactive Voice Responses
• Reporting & Analytics
• Workforce Optimization
• Others
Contact Center Software Market by Deployment [Shipment Analysis by Value from 2018 to 2030]:
• Hosted
• On-Premise
Contact Center Software Market by End Use [Shipment Analysis by Value from 2018 to 2030]:
• BFSI
• Consumer Goods & Retail
• Government
• Healthcare
• IT & Telecom
• Travel & Hospitality
• Others
Contact Center Software Market by Region [Shipment Analysis by Value from 2018 to 2030]:
• North America
• Europe
• Asia Pacific
• The Rest of the World
List of Contact Center Software Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies contact center software companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the contact center software companies profiled in this report include-
• 8X8
• ALE International
• Altivon
• Amazon Web Services
• Ameyo
• Amtelco
• Aspect Software
• Avaya
• Avoxi
• Cisco Systems
Contact Center Software Market Insights
Lucintel forecasts that integration & deployment will remain the largest segment over the forecast period due to increasing use of cloud-based contact center software solutions.
Within this market, IT & Telecom will remain the largest segment because the IT and telecom industries rely largely on customer support and engagement to handle technical difficulties, give help, and deliver great service.
North America will remain the largest region over the forecast period due to highly developed and technologically advanced corporate landscape, with a huge number of firms across many industries.
Features of the Global Contact Center Software Market
Market Size Estimates: Contact center software market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.
Segmentation Analysis: Contact center software market size by service, solution, deployment, end use, and region in terms of value ($B).
Regional Analysis: Contact center software market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different service, solution, deployment, end use, and regions for the contact center software market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the contact center software market.
Análisis de la intensidad competitiva de la industria basada en el modelo de cinco fuerzas de Porter.
Preguntas frecuentes
Q1. What is the contact center software market size?
Answer: The global contact center software market is expected to reach an estimated $217.2 billion by 2030.
Q2. What is the growth forecast for contact center software market?
Answer: The global contact center software market is expected to grow with a CAGR of 20.5% from 2024 to 2030.
Q3. What are the major drivers influencing the growth of the contact center software market?
Answer: The major drivers for this market are growth of omnichannel communication, rising demand for personalized and streamlined interactions, and increasing adoption of advanced contact center technologies.
Q4. What are the major segments for contact center software market?
Answer: The future of the global contact center software market looks promising with opportunities in the BFSI, consumer goods & retail, government, healthcare, IT & telecom, and travel & hospitality markets.
Q5. Who are the key contact center software market companies?
Answer: Some of the key contact center software companies are as follows:
• 8X8
• ALE International
• Altivon
• Amazon Web Services
• Ameyo
• Amtelco
• Aspect Software
• Avaya
• Avoxi
• Cisco Systems
Q6. Which contact center software market segment will be the largest in future?
Answer: Lucintel forecasts that integration & deployment will remain the largest segment over the forecast period due to increasing use of cloud-based contact center software solutions.
Q7. In contact center software market, which region is expected to be the largest in next 5 years?
Answer: North America will remain the largest region over the forecast period due to highly developed and technologically advanced corporate landscape, with a huge number of firms across many industries.
Q8. Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.
This report answers following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the contact center software market by service (integration & deployment, support & maintenance, training & consulting, and managed services), solution (automatic call distribution, call recording, computer telephony integration, customer collaboration, dialer, interactive voice responses, reporting & analytics, workforce optimization, and others), deployment (hosted and on-premise), end use (BFSI, consumer goods & retail, government, healthcare, IT & telecom, travel & hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
For any questions related to Contact Center Software Market, Contact Center Software Market Size, Contact Center Software Market Growth, Contact Center Software Market Analysis, Contact Center Software Market Report, Contact Center Software Market Share, Contact Center Software Market Trends, Contact Center Software Market Forecast, Contact Center Software Companies, write Lucintel analyst at email: helpdesk@lucintel.com. We will be glad to get back to you soon.